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When you place an order, you agree to the following policies/warranty. 


Rings are only as strong as tiny pieces of metal and stone can be. When worn daily, wear and tear happens. For instance, gold can wear down or prongs can be snagged open a little. As a fine jewelry wearer, your job is to keep a tight eye on your ring (but with the beauty of Midwinter Co. rings you'll be doing that naturally!) and we are happy to help with anything.

The general experience of the jewelry industry is that if there are any issues with the design of your ring, whether it's a design problem or issue caused by being hard on your jewelry (don't worry, we are too), it will likely show itself within the first few months of wear. We can elongate prongs, add gold, and further perfect your piece so that it is just right. 

Many jewelers will only repair for free what they agree is their fault (be careful of "lifetime" coverage by a jeweler and read the fine print), but we know life happens. We do have to limit the timeframe we offer our free warranty, but we have teamed up with Jeweler's Mutual to offer two more warranty options - 3 year repair, or lifetime repair!




Midwinter Co. Warranty included with your purchase

 

Items under $1000

Items $1000 and over, and pre-made with "ready" in the title

All customized pieces (sized, chosen metal, or your chosen stone + setting).

Return 15% fee - Return unworn within 30 days.

Sent back within 7 days of delivery.

 $120 fee. Click: Return/Exchange info.

Unavailable.

Exchange No fee if exchanged within 30 days.

 

Available if returned unworn within 7 days of delivery.

$50 fee. Click: Return/Exchange info.

Available if upgrading for item at least $800 over your order, offered only as store credit. 

 Metal Repair - prongs, band 

No fee for 90 days

 No fee for 5 years

 No fee for 5 years

Main stone and larger side stone damage/loss Uncovered. Insurance needed. We will work with you to replace for low-cost if needed.

 Uncovered. Insurance needed. We will work with you to replace for low-cost if needed.

 Uncovered. Insurance needed. We will work with you to replace for low-cost if needed. 

Accent stone damage/loss We replace stones under 2mm for 90 days and all side stones over 2mm at low wholesale cost.

 

We replace stones under 2mm for 5 years and all side stones over 2mm at low wholesale cost.

We replace stones under 2mm for 5 years and all side stones over 2mm at low wholesale cost. 

Shipping to/from studio for repairs

 

You pay both ways. Must purchase shipping insurance with signature confirmation.

 

You pay both ways. Must purchase shipping insurance with signature confirmation.

 

You pay both ways. Must purchase shipping insurance with signature confirmation.

 

     

    Our warranty is a little bit limited, as we are a tiny company, and it is something we offer for free. The majority of companies sell an additional warranty for coverage for anything outside of what they cover, and now we teamed up with Jewelers Mutual to do so too!

    The following care plan is an extension to our warranty. We highly recommend this upgraded third party care plan. With JM care plan, it pays for your shipping both ways, and covers all repairs! Best of all, claims are easy via online forms.













    Starts at $70 total!


    OR



    Starts at $150 total!!!







    Need theft & complete loss coverage? The care plan only covers care and repair.

    Jewelers Mutual offers more. Click below: