When you place an order, you agree to the following policies.

Last updated: Feb. 15, 2017 7pm eastern.
 

Find more answers on our FAQ page.

Items under $1000 and in stock, not made to order

  • Return: 15% restocking fee + store credit for the remaining balance. Must be returned within 7 business days of delivery, and be unworn
  • Exchange: No exchange fee, must be exchanged within 14 business days of delivery, and be unworn
  • Metal Repair: No fee for 90 days, must return to our studio for repair
  • Stones: Will replace lost stones at cost for 1 year.
  • Resize: No fee for first resize
  • Others: Additional fees will apply for shipping, updates, changes, or upgrades
  • *Warranty voided if piece was taken to another jeweler for repair other than resize. We cannot guarantee anyone else's work.

Items over $1000 and bespoke (made to order) piece of any price  

  • Return: 30% restocking fee, must be returned within 7 business days of delivery, and be unworn
  • Exchange: 15% exchange fee, must be exchanged within 14 business days of delivery, and be unworn
  • Metal Repair: No fee for 5 years, must return to our studio for repair
  • Stones: Will replace lost stones at cost for 1 year. 
  • Resize: No fee for first resize
  • Others: Additional fees will apply for shipping, updates, changes, or upgrades
  • *Warranty voided if piece was taken to another jeweler for repair other than resize. We cannot guarantee anyone else's work.

Custom work with custom setting

and/or custom diamond we found for you that was not in our stock.  

This is a unique situation where we create your fully custom piece. Due to the circumstances, we cannot offer a return or exchange. Custom work is for those that know what they love and work with us to make it happen. Finding another buyer for your specific tastes is very difficult, and the time and money put into your design is special for only you. If there is any damage or it is not what was shown, we absolutely will take the steps to make it right. 

  • Return/Exchange: N/A (read above)
  • Metal Repair: No fee for 5 years, must return to our studio for repair
  • Stones: Will replace lost stones at cost for 1 year. 
  • Others: Additional fees will apply for shipping, updates, changes, or upgrades