Warranty

Midwinter Co. is proud to offer a complimentary, built-in warranty with your purchase for all US orders. The warranty covers metal and tiny stones for a limited time while you get used to wearing your fine jewelry, and your coverage period begins the day you receive the piece. Review the warranty for pieces under and over $1000 below.



Prong Repair/ Tightening

Covered for 90 days


Repairing Bent Shank

Covered for 90 days


Recasting Damaged Setting

Uncovered - Consider a Care Plan and/or Insurance


Resizes

First resize is free during warranty period


Main Stone Damage/Loss

Uncovered - Consider a Care Plan and/or Insurance


Accent Stone Damage/Loss

We replace stones under 2mm for 90 days


Shipping to/from the Studio for Repairs

You are responsible for shipping costs to/from the studio for any repairs. You must also pay to insure the package for its full value, as well as adult signature requirements.


Loss/Theft of the Piece

Uncovered - Consider Insurance



Prong Repair/Tightening

Covered for 5 years


Repairing Bent Shank

Covered for 5 years


Recasting Damaged Setting

Uncovered - Consider a Care Plan and/or Insurance


Resizes

First resize is free during warranty period


Main Stone Damage/Loss

Uncovered - Consider a Care Plan and/or Insurance


Accent Stone Damage/Loss

We replace stones under 2mm for 5 years


Prong Repair/Tightening

You are responsible for shipping costs to/from the studio for any repairs. You must also pay to insure the package for its full value, as well as adult signature requirements.


Loss/Theft of the Piece

Uncovered - Consider Insurance


Updated April 2024


Upgrades are available...

The following care plan is an extension to our warranty. We highly recommend this upgraded third party care plan. With a Jewelers Mutual (JM) care plan, it pays for your shipping both ways, and covers all repairs!