Warranty
Midwinter Co. is proud to offer a complimentary, built-in warranty with your purchase for all US orders. The warranty covers metal and tiny stone repairs for a limited time while you get used to wearing your fine jewelry, and your coverage period begins the day you receive the piece. Review the warranty for pieces under and over $1000 below.
- Items under $1000
- Items over $1000
Prong Repair/ Tightening
Covered for 90 days
Repairing Bent Shank
Covered for 90 days
Resizes
First resize is free
Accent Stone Damage/Loss
We replace stones under 2mm for 90 days
Shipping to/from the Studio for Repairs
You are responsible for shipping costs to/from the studio for any repairs. You must also pay to insure the package for its full value, as well as adult signature requirements.
Loss/Theft of the Piece
Uncovered - Consider Insurance
Prong Repair/Tightening
Covered for 5 years
Repairing Bent Shank
Covered for 5 years
Resizes
First resize is free
Accent Stone Damage/Loss
We replace stones under 2mm for 5 years
Shipping to/from the Studio for Repairs
You are responsible for shipping costs to/from the studio for any repairs. You must also pay to insure the package for its full value, as well as adult signature requirements.
Loss/Theft of the Piece
Uncovered - Consider Insurance
Updated April 2024
Upgrades are available...
The following care plan is an extension to our warranty. We highly recommend this upgraded third party care plan. With a Jewelers Mutual (JM) care plan, it pays for your shipping both ways, and covers all repairs!
