Frequently Asked Questions

Design Questions

Can I make changes to a ready to size & ship piece?

Our ready to size & ship pieces are designed by our team and are 100% one-of-a-kind. While you can modify the metal tone and ring size, please note that these adjustments are considered customizations, and therefore void the return policy of ready to size & ship rings. Please contact us if you'd like to see mock-ups of a different metal tone before you buy.

We're always more than happy to create a piece inspired by one of our pre-existing rings if you're not in love with the whole piece.

Read more about our policies here.

Can I make changes to a pre-existing setting?

Yes! We understand you may like one aspect of one setting and one aspect of another and we're more than happy to create something custom based on what you love most.

Am I limited to what I've seen you make?

No! We love creating pieces based on our clients' vision. If you want to create a totally custom piece, please fill out our custom work form. Send us your budget with sketches, screen shots, or other visuals. We can make almost anything happen!

I saw something on your page that I love, but I can't find it online. What should I do?

It is likely that the piece has sold. Each of our pieces are one-of-a-kind so we can not create exact duplicates. However, we can create a similar piece using the same setting and a similar center stone.

Will you work with a stone or setting I already have?

Sorry, we are a brand, and only work with the stones that we have sourced and settings that we have designed. Please see a local jeweler for this specialized work.

Custom Work Questions

What does the custom work design process look like?

To get started, fill out our custom work form to be paired with a Midwinter Co. team member who will guide you through your custom work design! We love to get as much information and visuals as possible to help bring your design to life. We will start with sketches or mockups of the design, and once we have nailed down the design, we will send you an invoice to make your payment in full to begin the CAD design process.

Once a ring is purchased, we will begin the CAD design process. This is where our CAD partners bring the design to life using Computer Aided Design. You will receive renderings of the design, which will show the design to scale, and then have the opportunity to make adjustments. You also will have the opportunity to get a resin version of the design, which is something tangible we can send you to see what the design looks like before we go to production.

Since every custom project is unique to the client and the specific needs of the ring, it is hard to say how long the design phase will last, and therefore give an accurate window of how long it will take the project to take from start to finish. After a design is approved for production, you can expect the final product to be ready in about 4-6 weeks!

When do I have to pay for my ring/stone/custom design?

Like so much of what we create, most of our loose stones are one of a kind. Because of this, we recommend purchasing the stone as soon as you are confident it is the one! Even if we are working with you to create a custom design with a particular stone in mind, the stone is not being held for you during the design process, so it is recommended to secure the stone for your project so there is no stress that it will sell while we nail down the details of a custom design.

For stone sourcing clients, we require a stone sourcing deposit of $500 to get started. This fee is non-refundable, and goes towards your purchase of the stone. Once we find the perfect stone, we require payment in full, and we will secure the stone with our supplier after the full stone purchase is made.

Due to the nature of custom work, every design project is different. For the majority of our projects, we will create mockups or sketches complimentary, and give you a quote for the design from there. Some designs are more intricate, and require starting the CAD design in order to get an accurate idea of how much metal is needed for the design, and therefore the setting quote. For these cases, we require a CAD deposit of $200. The CAD deposit goes towards your setting purchase, and you have the opportunity to see official renderings of the design.

Can I expect any other fees?

We try our best to keep custom work pricing the center stone + the setting, so there are no added surprises down the line. With custom work design, you get three (3) CAD modifications included in your setting price. This can sometimes be flexible depending on if the modifications being made are done to capture the original nature of the design. We work with partners for our CAD design, so we only start to implement CAD fees when we have to, and we do not profit on these fees. The CAD fee is $50 for each additional modification.

 For custom designs, your first resin is provided complimentary for US based clients, and each additional resin is $20. International clients will receive the first resin complimentary, and are just responsible for the shipping costs to send the resin internationally. We charge a flat rate of $30 for the resin shipping costs. Each additional resin would be $50.

 If at any point during the CAD phase you decide to go a completely different direction and want to change the setting style entirely, it would be a $50 change fee.

What happens if I am not happy with the ring after I receive it?

We understand that it is so hard to commit to something without seeing it first, which is why we like to keep our custom design clients as involved in the design process as possible, so you have the final say when your project goes to production, and you have a clear idea of what the finished piece will look like. Because of this, custom work is not eligible for a return, however it can be exchanged within 7 days of receiving for an item at least $1000 more in price. You can read our return/exchange policies here.

Jewelry Information

What metal and stones are the strongest?

10k gold and 14k gold in white, yellow, or rose gold will be the strongest gold options. The lower amount of gold (10k), the stronger it is, as gold is a softer metal. Other metals are added to gold to strengthen, creating 14k and 18k. We love 14k for the saturation in color of course and great strength! We also offer Platinum, which is stronger than gold and maintains its brightness better over time than white gold.

As far as stones, we recommend diamonds, sapphires and moissanite for everyday wear based on the Mohs Hardness Scale. You can read more about stone hardness here.

What if I have a metal allergy?

Most metal allergies are to nickel, which is a fairly standard compound is most gold alloys. We recommend using platinum to help prevent reactions to your piece.

How do I best care for my Midwinter Co. jewelry?

Please be careful with chemical use and be aware of how it affects your metals. To best avoid any of the residue buildup that comes with regular wear, you can clean your jewelry regularly at home with warm water, gentle soap, and a toothbrush.  

To maintain the quality of your jewelry, remove before showering, gardening, using cleaning chemicals, applying makeup and lotions, swimming, and exercising. Exposure to any harsh chemicals or heavy pressure will put your jewelry at risk.

Store your jewelry in a soft pouch or lined jewelry box away from touching other jewelry.

Do you use sustainable metal practices and ethically sources gems?

This is an important discussion! Click here to read about our stones and sourcing!

Purchasing Questions

Is there a retail location to purchase from?

Yes! As of early 2019, we have a brick and mortar location in Wilmington, Delaware. We are currently open by appointment only. Please fill out an appointment request form.

Do you have a payment plan?

Yes, for US clients - please use AFFIRM at checkout to apply! Affirm only accepts US clients right now, but hopes to expand that in the future. Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. You are very highly likely to be accepted too!

Why buy with Affirm?

  • Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

  • If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees.

  • The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.

  • You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.

  • You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

  • Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.

Are taxes included in the price?

The state of Delaware does not charge a sales tax. This means purchases made in our studio will not be taxed. Purchases made online may have an additional tax depending on the rules in your state. Please reach out before making your purchase if you have any questions.

Turnaround Time

Ready to Size & Ship Pieces

Ready to size and ship pieces can be shipped out within 2-3 days if the piece is bought as is, including the current size and metal tone. If a ready to size and ship piece needs to be resized, it can be ready and shipped within 1-2 weeks. If the ring needs to be recast in a different metal tone, it will be shipped within 4-8 weeks.

Custom Rings (stone + setting)

Custom rings are typically shipped within 4-8 weeks of the purchase of the completed ring. Each ring is unique and some require more back and forth communication than others which can prolong the process.

Completely Custom

Completely custom rings vary immensely. We are very dedicated to creating the ring of your dreams and take the time to go back and forth with you to ensure we’re creating exactly what you have envisioned. Approximate timelines can be broken down based on whether you’re doing custom metal work, custom stone sourcing, or both.

Production time for custom metal work typically is 4-8 weeks, but design time can vary based on the intricacy of the setting, meaning the total turnaround time can be closer to 10-12+ weeks.

Custom stone sourcing can take as little as a few weeks or up to a few months. This depends on how unique of a stone you’re looking for and what our suppliers have available at the time. Once a stone has been found and purchased with a setting, the production time is typically 4-8 weeks.

Read more about custom work here.

Wedding Bands

Wedding bands can be ready and shipped within 4-8 weeks. Straight bands and classic bands are typically ready quicker than our contour bands. Contour bands need to be custom contoured to your Midwinter Co. ring which is a longer process that is closer to the 10-12+ week mark. Like completely custom designs, custom contour bands have a lot of variables to determine the overall production time, so we recommend ordering with as much time as possible before the wedding.

Made to Order Pieces

Made to order pieces such as necklaces, earrings and certain rings (such as our moss agate rings) can vary from 3-8 weeks.

Is there a way to expedite my order?

Please let us know ahead of time if there is a specific date you are hoping to have your Midwinter Co. piece by. We do offer rush fees and expedited shipping on a case by case basis, and only if we know we can meet a client's deadline. We can not guarantee your piece will arrive in time if we are not given enough notice.

Please note these are our standard production times and they may be subject to change.
If you'd like an order update, you can request one here.

Warranty Information

What kind of warranty is included with my purchase?

Midwinter Co. offers a complimentary warranty for all US based clients. What the warranty includes is dependent upon your purchase. You can read more about our warranty here.

Upgrade to Jeweler's Mutual Extended Care Plan:

We also partner with Jeweler's Mutual to offer an extended care plan that offers more coverage than our complimentary warranty. We reccomend this plan particularly for engagement rings and wedding bands with accent stones. You can read more about it here.

What is the difference between the complimentary warranty, and the Jeweler's Mutual Care Plan?

Our warranty is a complimentary, limited warranty that covers some repairs for our domestic clients. Because we are a tiny company, we have to limit what we cover, and we recommend getting an extended care plan with Jewelers Mutual to make sure your piece is covered for any possible repairs! The extended care plan is a one time purchase, based on the total price of the piece. It must be added on at the time of the purchase, and cannot be added after an order is fulfilled for any circumstance.

What is the difference between having a warranty and insurance?

Typically, warranties cover damages and repairs while insurance covers loss or theft of the piece as a whole.

Some warranty and insurance plans may have some overlap in coverage, but we still recommend insuring your ring AND having a care plan to cover damages. Check with your current insurance provider to see if you can bundle it with existing coverage, or insure your ring through Jeweler's Mutual.

Can I get a warranty if I purchase just a loose stone?

Unfortunately, no. Our complimentary limited warranty that we offer with jewelry purchases does not cover the center stone, so it also does not have any coverage towards a loose stone that was purchased on its own. Jeweler's Mutual covers whole pieces, so you also cannot buy a care plan for just the stone.

How should I ship my ring to you for repairs?

When sending a ring back to us for repairs, always reach out first, so we can coordinate with you on the best way to proceed!

If your repair is covered by a Jewelers Mutual Care Plan, then shipping costs will be covered, and we will send you a prepaid shipping label to use to send it in.

If your repair is covered by your warranty with us, and you are responsible for shipping costs both ways, then you can send it in to us initially using any carrier that is convenient for you, as long as the package is insured for the full value of the contents, and signature is required upon delivery. We charge a flat rate of $25-$50, depending on the value of the item(s) being shipped, to send it back to you after the repairs are completed. The address to use is:

24a Trolley Square

Suite 198

Wilmington, DE 19806

Send the ring in a ring box, or another secure box, for added protection. Make sure the package is sealed with tape, and the contents are cushioned with bubble wrap or other stuffing to prevent the ring from moving around.

Shipping Information

How can I expect my order to ship/arrive

Your shipment will be discreet with no logo or business name on the box. The return address is labeled from ‘MC Bird’.

USA

We use FedEx two-day shipping, fully insured, with signature required for most orders. If an order is being delivered to a PO Box, then it will be shipped via USPS. Please see item information about timing before shipment is made.

You have the option to have your order shipped overnight for $105, or Saturday Delivery, if needed, for an additional $30. Please contact us after your order if you require other delivery options.

International

We use DHL 2-7 Day Worldwide Express, fully insured, with signature required.

Please see item information about timing before shipment is made. There may be additional customs and importing fees to pay that are not included in your shipping cost, and are your responsibility. Contact your area's mailing office for more information about what kind of costs to expect.

If you'd prefer to pick up your Midwinter Co. piece directly from our studio, please let us know.

If I am shipping my order to a friend or family member, what information do I need to provide?

When placing your order, we highly recommend using all of your own information on the order, even if trying to keep the order details a secret from your partner. It is important for future warranty and insurance information to make sure your order reflects the purchaser's name and contact information. If shipping the package to a friend or family member, use their name in the shipping address information, or C/O the recipient.

Can I pick up my order at a FedEx pickup location?

If you plan to pick up the package at a FedEx pickup location, you still must input a physical address when placing the order, and then reroute the package to a FedEx pickup location that is convenient to you when the order ships. Midwinter Co. will not reroute the package to a pick up location for you in an effort to ensure the location that is most convenient for you is selected. Please be aware that the shipping insurance ends when it reaches its final destination, so if rerouted to a pickup location, the insurance will end when it has arrived.

How will I be notified when my order ships

You will get an automatic email with tracking information when the order ships, so you know when it should arrive and can plan accordingly. Be aware that these emails sometimes go to spam folders, depending on your settings. Make sure to notify us of any travel dates prior to placing your order or while your piece is in production. We can coordinate with you on the best time to ship, so someone is home to receive/sign for the package, if needed. If the package is undeliverable for any reason and has to be rerouted back to us, you will be responsible for the shipping costs to send the package again.

Returns, Exchanges, and Cancellations

Can I return, exchange, or cancel my order?

For most of our pieces, you have the option to cancel within 24 hours for a full refund. After the 24 hours you will be subject to a $250 cancellation fee. There will be no cancellations or refunds given after 21 days of purchase.

Due to the unique nature of work, each piece may have a different return, exchange or cancellation policy. Please read about our returns, exchanges and cancellations here and make sure you understand and agree to our policies before making your purchase.

International Orders

How long can I expect my order to take before it arrives?

You can expect the production time to be the same for international orders, as it is for domestic orders, however it will just take a little longer to ship. We use DHL to ship all international orders, which takes 2-7 days for the shipment to arrive. See above for any other production time, or shipping questions!

What are the shipping costs for international orders?

As with any of our orders, the shipping costs themselves are provided complimentary with your purchase. However, international clients are responsible for any other duties/customs fees that may be applied to your purchase. These fees vary based on the location the item is being shipped. Check with your local customs office to determine what these costs will be.

Can I add a warranty to my purchase?

The optional extended care plan we offer through Jeweler's Mutual, has always been limited to US based clients, and unfortunately is not an option for any international orders.

As of April 1, 2024, Midwinter Co. has made the difficult decision to no longer provide our 5 year limited warranty to any international orders. We have seen recently that the international shipping fees, as well as customs/duty fees associated with shipping a piece back for a repair have skyrocketed, and have decided to no longer offer the warranty in an effort to protect our clients from these high, and sometimes completely unexpected fees. We recommend checking locally to see what warranty and insurance options are available to you.

Ring Size

How do I figure out my ring size?

There are a few ways to determine your ring size. You can..

  • go to a local jeweler to have them size you

  • get sized in our studio

  • download & print our ring sizer template.

Please note that your finger size may fluctuate depending on a variety of factors such as the time of day, weather, sodium intake, etc. It is important to note that every ring sizing kit and mandrel to measure the rings can vary, causing slight differences in sizing.

What if I get the wrong size?

No problem! Your first resize is on us, just pay shipping costs. You can purchase a ring resize here.

What are some discreet ways to get my partners ring size?

  • If they have a ring they wear on that finger, you can playfully ask to see it and put it on a finger of yours, and later size your finger in that spot / that finger.

  • You can ask their friends/family if they know!

  • You can ask their friends/family if they can work ring size into a natural conversation, if sizes are a pretty normal thing to discuss.

  • You can ask their friends/family to get them to write down all their sizes, say if they wanted to get a gift for them and surprise them. (for example: top size, pants size, finger size, favorite length necklace, shoe size, etc.)

If you're totally unsure of the size, we recommend ordering a size 7 for women and size 10, which are the industry standard sizes, and typically easier to resize.

If you know need to convert your size please visit http://www.ringsizes.co

Image Usage

Can I use your images on my blog or social media?

You may use our images on your blog, social media, or any other online platform, with the exception of any retail or commercial use, as long as we are credited. We do own the copyrights to every image, but that being said, we love and appreciate being shared! Please email us and let us know!

Will you post photos of my ring?

We photograph most of our client pieces as part of our quality check. We sometimes post these photos to our social media pages to show examples of what's possible at Midwinter Co. Typically we wait 1-2 months before posting photos, but we do not always wait to post, and it is up to you to let us know if you have a proposal date in mind, or if you would prefer your ring not be posted.

If you post pictures of your ring please tag us! We love seeing rings in their forever homes. If you would like to send us proposal, engagement or wedding photos for us to potentially share, please e-mail share@midwinter.co and include a short synopsis of your love story along with your social media handles and your photographers social media handles.

Updated April 2024


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